If for any reason you need to return an item please first read the below important information:

The Consumer Protection (Distance Selling) Regulations 2000 give you a cancellation right of 7 working days from delivery of the goods.  If you have written to cancel within this time, you can use " contact us " to return an item under the Regulations.Warranty covers 90 days after sale date. By purchase any of our product, buyers state full understanding & acceptance our return policy.. For more details, please visit http://www.tradingstandards.gov.uk/advice/advice-business-ftgdsandservicessum4.cfm

A lot of the products we sell are proper hobby models and it is normal for beginners to sometimes struggle when using for the first time and therefore think there may be a problem with the product. With a little help and advice a lot of beginners who thought they may have a problem actually find they were just making a simple mistake and that their model is in perfect working order. 

Haya UK ltd

Unit 2,

BSC Centre, Innovation Quarter,

Hood  Road,

Barry,

Vales of Glamorgan,

CF62 5NQ